Pamplona Field Specialist Position

hace 1 mes


La Nava de Santiago, Badajoz, España Beckman Coulter Diagnostics A tiempo completo

About the Field Applications Specialist Role:

The Field Applications Specialist (FAS) for Beckman Coulter Diagnostics serves as the primary liaison between the company and its clients. This role involves providing expert technical support to customers while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As a member of the Customer Care Dx Organisation, the FAS plays a critical role in ensuring customer satisfaction and resolving any technical issues that may arise.

Key Responsibilities:

  • Provide excellent customer service to clients, ensuring timely and effective resolution of technical issues.
  • Install and maintain diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
  • Collaborate with the Field Application (Customer Care) Manager to drive revenue growth, ensure strong customer contract retention rates, and warranty conversion.
  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
  • Maintain customer support logs and internal records in a timely manner.

Requirements:
  • University Scientific degree
  • Min 1 year experience in Clinical Laboratory
  • Fluent in Spanish and English
  • Ability to interact with customers on a detailed scientific basis
  • Ability to travel and provide service in assigned geography

Additional Requirements:
  • Ability to work flexible hours as per the business needs
  • Travel, Motor Vehicle Record & Physical/Environment Requirements


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