Reservation Coordinator

As a Reservation Associate at Accor Hotels, you will play a crucial role in ensuring the smooth operation of our hotel's reservation department. Your primary responsibility will be to plan and coordinate room reservations, ensuring that our guests have a seamless and enjoyable experience.

• Plan and coordinate room reservations to maximize room revenues
• Utilize effective selling techniques and strategies to drive sales
• Coordinate all duties and responsibilities of the reservation department to ensure accuracy and efficiency
• Prepare forecasts and reports to support business decisions
• Identify opportunities to optimize resource utilization and educate the team on best practices
• Maintain and update corporate databases to ensure accurate guest information
• Provide exceptional customer service by resolving issues in a timely and efficient manner
• Ensure that the team is trained on all safety provisions and protocols

• Guest-focused personality with excellent communication skills
• Experience working with Opera or similar systems is an asset
• Strong problem-solving and interpersonal skills
• Fluency in English, with additional languages a plus

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.