Technical Support Specialist for Large Scale Distributed Systems
hace 3 semanas
The Amazon Payments platform is a complex and dynamic environment, processing millions of transactions daily across various countries and payment methods. With over 100 million customers and merchants relying on our systems, we strive to provide accurate, fast, and mission-critical services.
Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team in Bangalore. As a key member of our support team, you will be responsible for troubleshooting and solving complex technical problems, working closely with our development teams to identify and resolve issues. Your extensive technical knowledge and strong customer obsession mindset will enable you to deliver exceptional support experiences for our customers.
Key Responsibilities- Demonstrate expertise in front-end UIs, back-end systems, and related technologies
- Develop deep understanding of one or more services, becoming a go-to resource for your peers
- Identify, create, and communicate support processes that can be leveraged across teams
- Exhibit strong customer focus, prioritizing needs and satisfaction
- Proactively assist other teams within department, leveraging broad technical understanding
- Continuously improve services, procedures, documentation, and tools
- Drive issues to root cause, analyzing complex service code when necessary
- Develop tools and automation to enhance operational efficiencies
- Lead small support projects, ensuring timely delivery of solutions
- Demonstrate resilience and composure in challenging situations
- Mentor and develop junior members of support team
- 2+ years of software development or technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Knowledge of Unix
- Experience with AWS, networks, and operating systems
- Agile work environment experience
- Understanding of software development lifecycle and principles
- Demonstrated mentorship and coaching abilities
- Incident response and site reliability engineering exposure
As a Technical Support Specialist at Amazon, you will enjoy a competitive estimated salary of $85,000 per year, as well as opportunities for growth and professional development in a diverse and inclusive workplace.
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