Knowledge and Learning Manager
hace 4 semanas
About the Role
As the Knowledge and Learning Manager for the Global Integration Center, you will be responsible for driving team and client success by enabling our teams to build and refine their knowledge of payroll processes and products, HR systems, integration functionality, and service excellence. This includes leading and coordinating the learning and knowledge efforts within the organization, analyzing learning needs, and designing suitable training content and delivery methods.
Key Responsibilities
- Develop and implement learning strategies to increase performance, scale, and professionalism within the team.
- Collaborate with leaders within the Global Integration Center and other business units to analyze learning needs and design suitable training content and delivery methods.
- Design and deliver training programs to reinforce knowledge of existing processes and develop new content.
- Work with the Enterprise Learning team to ensure alignment with corporate learning objectives.
What You Will Work On
In this role, you will be responsible for leading the learning and knowledge efforts within the organization, including onboarding new hires, creating role-specific academies, targeted upskilling, and development of existing implementation and service associates. You will work closely with our leaders within the Global Integration Center and other business units to analyze learning needs and design suitable training content and delivery methods.
Requirements
To be successful in this role, you will need to have a strong understanding of payroll processes and products, HR systems, integration functionality, and service excellence. You will also need to have excellent communication and project management skills, as well as the ability to work effectively in a fast-paced environment.
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