Logistics Delivery Experience Manager

hace 5 días

Madrid, Madrid, España Zooplus Services Ltd A tiempo completo
{"title": "Delivery Experience Manager", "subtitle": "Join our Operations & Logistics team", "content": "

We are seeking a highly skilled Delivery Experience Manager to join our Operations & Logistics team at Zooplus Services Ltd. As a key member of our team, you will be responsible for ensuring the highest quality delivery experience for our customers across Europe.

Key Responsibilities:

  • Boost customer satisfaction through ongoing improvement of delivery quality and customer experience.
  • Improve the reliability of the delivery service.
  • Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs).
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions.
  • Focal point of contact for strategic communication with DSPs and managing DSP relationships for long-term cooperation.
  • Monitor development of customer satisfaction and set the right priorities and strategies per market.
  • Set up long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
  • Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.

Requirements:

  • Graduate degree or equivalent in relevant discipline.
  • Sound experience in logistics services.
  • Previous experience working in a highly customer-oriented and challenging logistics-based business.
  • Broad knowledge about methods for identifying customer requirements.
  • Demonstrated ability to manage projects.
  • High analytical competence and advanced IT skills including MS Excel.
  • Profound knowledge of the Spanish Last Mile market and logistics.
  • Problem-solving, self-driven, and result-oriented way of working.
  • Excellent written and verbal communication skills in Spanish and English.
  • Willingness to travel.

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

", "lang_code": "en-US"}

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