Crm Senior Specialist
hace 1 mes
Job Description:
The CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating the CRM landscape. This position requires a strong focus on data management, ensuring data collection and accuracy across the CRM ecosystem. The successful candidate will have a deep understanding of CRM compliance with Data Protection and Privacy Laws (GDPR) and will be able to effectively interact with various stakeholders at both local and international levels.
Main Responsibilities:
- Responsible for data management and processing data change requests with customer data.
- Ensure data collection and accuracy across CRM ecosystem.
- Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities.
- Participating in data revision and data cleanse initiatives.
- Collaborating in data analysis and data system extractions.
- Performing data processing to ensure its quality and consistency across different associated systems.
- Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements.
- Provide support to the business as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives.
- Understanding of segmentation models to effectively deliver personalized experiences at scale.
- Proactively match business needs with existing technology capability.
- Actively participates and support CRM team with the delivery of CRM system requests and analytics.
Requirements:
- Bachelors or master degree (Engineering, Marketing, Business, etc)
About Us:
Merck Sharp & Dohme (Msd) is a leading pharmaceutical company dedicated to improving human lives through innovative products and services. We are committed to fostering a diverse and inclusive work environment that encourages collaboration, creativity, and growth. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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