E-commerce Manager
hace 1 mes
Olala Group is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we've expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.
Your RoleWe are seeking a highly skilled E-commerce Manager to join our team. As a key member of our revenue management team, you will be responsible for managing and maintaining our online distribution channels, ensuring the proper visibility, updates, and performance of our platforms.
Key Responsibilities- Distribution Channels and Extranets Management
- Continuously maintain and update the extranets of various distribution channels (OTAs, GDS, metasearch engines, etc.).
- Properly map the distribution channels in our systems to ensure correct communication and synchronization of rates, inventories, and restrictions.
- Ensure accurate loading and updating of inventories, rates, and promotions on all distribution channels.
- Monitor and resolve any technical or connectivity issues with the distribution channels, ensuring our systems function correctly and no sales are lost.
- Manage the uploading and updating of content (descriptions, images, services, etc.) across various distribution channels to ensure consistency and accuracy of our establishment's information.
- Oversee the proper representation of our brand and ensure all information is clear and appealing to potential customers across all online channels.
- Collaborate with our Revenue Management team to implement and maintain dynamic pricing strategies and control the distribution of inventories across online channels.
- Ensure that rates, restrictions, and promotions are consistent and reflect the strategic decisions of our Revenue Management team across all channels.
- Analyze the performance of various distribution channels and make real-time adjustments to maximize revenue and optimize occupancy.
- Coordinate the resolution of issues related to distribution channels, such as errors in rate updates, connectivity problems, or inventory discrepancies.
- Act as the primary point of contact with technical support teams of OTAs and other technology partners to resolve incidents promptly.
- Generate performance reports of distribution channels, identifying areas for improvement and recommending adjustments to optimize online sales.
- Monitor key KPIs (such as occupancy, conversion, RevPAR, etc.) and adjust the distribution strategy based on the results obtained.
- Maintain close relationships with account managers of OTAs and other channels to ensure effective collaboration and optimization of sales opportunities.
- Negotiate terms and new promotional opportunities with distribution partners.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Access to our private healthcare plan after a probation period.
- Annual credit to use in one of our accommodations around the world.
- Flexibility to work from home one day a week.
- Birthdays off and pet-friendly days at the office.
We take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity, and drive our overall success. Additionally, we believe in taking action towards curving the impact that our company has on its environment. This includes implementing energy-efficient practices and engaging in community projects that promote cultural preservation among other actions.
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