Restaurant Experience Manager

hace 1 semana


Barcelona, Barcelona, España Last A tiempo completo

Job Overview

Last.app is a leading software solution for the restaurant industry, based in Barcelona and serving restaurants across Europe. Our mission is to provide innovative tools that make the lives of restaurant owners easier.

Role Summary

We are seeking an experienced Restaurant Experience Manager to join our team as a Technical Account Manager. In this role, you will be responsible for ensuring the best experience for our users and providing input for the development and improvement of our products.

About the Position

The Technical Account Manager will serve as the primary point of contact for support with our clients, managing customer issues in real-time through various channels. You will also conduct remote installations of hardware and software at client locations, train and configure the restaurant team, and provide additional training and technical consultations.

Key Responsibilities

  • Manage customer issues in real-time through chat, email, and phone
  • Provide support during night shifts or holidays, being the primary person responsible for the area at that time
  • Conduct remote installations of hardware and software at client locations
  • Train and configure the restaurant team
  • Provide additional training and technical consultations on the program to clients during the instruction period
  • Assist the ACX team with medium complexity configurations/demos
  • Strengthen the internationalization team

Requirements

  • 1 year of experience in customer service (experience in the HORECA sector is a plus)
  • Native or advanced level of Spanish and English
  • Continuous Learning: Ability to learn and great attention to detail
  • Communication: Capable of maintaining an appropriate tone at all times during communication with clients
  • Problem Solving: Ability to find ways to resolve issues independently
  • Plus: Experience working with multidisciplinary and international teams

Benefits

  • Full-time permanent contract
  • Flexible working hours and 2 days working from home per week
  • Flexible compensation valid for food, transportation, childcare, and learning through Cobee Card
  • Health and dental insurances
  • Last.card: Receive your last.card every month, usable on Netflix, Amazon, Inditex, Google Play, and almost 200 other options available
  • Free coffee, tea, and unlimited snacks (fruit and other snacks every day)
  • Day off on your birthday
  • Informal dress code
  • Team-building activities and events

Estimated Salary: €40,000 - €50,000 per annum, depending on experience and qualifications.

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