Structural Analysis Software Expert

hace 2 semanas


Madrid, Madrid, España Graitec A tiempo completo
About the Team Hiring

This role is part of the Product Team and the Solution Line, working closely with the Product Manager and Product Line Manager.

Role Purpose/Objective

The purpose of this role is to cover two main tasks:

  • Acting as a product specialist, using experience to write technical specifications for Graitec's structural analysis software TRICALC, and contributing to the definition of the product roadmap considering the needs of Iberian customers.
  • Acting as a Technical specialist, handling presales and post-sales activities, including demos, trainings, technical support, user-networks, and technical communities to raise awareness of Graitec's structural solutions.
Key Responsibilities

Pre-Sales & Post-Sales Support:

  • Running demonstrations and interactive discussions with customers and prospects.
  • Scoping out requirements and providing a technical proposal for the customer.
  • Working closely with customers to provide 'best in class' advice.
  • Configuring customer workflows and advising on best practice.
  • Supporting Solution Lines sales.
  • Working with customers on providing a training/development program for successful implementation.
  • Ongoing support with customers.
Product Management:
  • Closely collaborating with the Product Manager and Product Line Manager.
  • Completely understanding and describing the current capabilities and functionality of the product's core modules.
  • Contributing to technical specifications for further implementation in the software.
  • Identifying and describing new modules based on existing team experience or research.
  • Understanding product scalability and capability to establish any limitations.
  • Analyzing possible gaps in the market and how to address them.
Requirements
  • 7+ years' experience as a Structural engineer.
  • Worked with or familiar with structural analysis software.
  • Comfortable in a pre and post-sales environment.
  • Services experience (training, support) or Customer Success experience as a plus.
  • A relevant qualification in your field of expertise.
  • Understanding of capturing customer workflow requirements and documenting.
  • Previous experience of configuration workflow systems.

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