Structural Analysis Software Expert
hace 2 semanas
This role is part of the Product Team and the Solution Line, working closely with the Product Manager and Product Line Manager.
Role Purpose/ObjectiveThe purpose of this role is to cover two main tasks:
- Acting as a product specialist, using experience to write technical specifications for Graitec's structural analysis software TRICALC, and contributing to the definition of the product roadmap considering the needs of Iberian customers.
- Acting as a Technical specialist, handling presales and post-sales activities, including demos, trainings, technical support, user-networks, and technical communities to raise awareness of Graitec's structural solutions.
Pre-Sales & Post-Sales Support:
- Running demonstrations and interactive discussions with customers and prospects.
- Scoping out requirements and providing a technical proposal for the customer.
- Working closely with customers to provide 'best in class' advice.
- Configuring customer workflows and advising on best practice.
- Supporting Solution Lines sales.
- Working with customers on providing a training/development program for successful implementation.
- Ongoing support with customers.
- Closely collaborating with the Product Manager and Product Line Manager.
- Completely understanding and describing the current capabilities and functionality of the product's core modules.
- Contributing to technical specifications for further implementation in the software.
- Identifying and describing new modules based on existing team experience or research.
- Understanding product scalability and capability to establish any limitations.
- Analyzing possible gaps in the market and how to address them.
- 7+ years' experience as a Structural engineer.
- Worked with or familiar with structural analysis software.
- Comfortable in a pre and post-sales environment.
- Services experience (training, support) or Customer Success experience as a plus.
- A relevant qualification in your field of expertise.
- Understanding of capturing customer workflow requirements and documenting.
- Previous experience of configuration workflow systems.
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