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Slovak Lead Content Reviewer

hace 2 meses

Madrid, Madrid, España Welocalize A tiempo completo
About the Role

We are seeking a highly skilled Slovak Lead Content Reviewer to join our team at Welocalize. As a trusted global transformation partner, we accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.

Key Responsibilities
  • Ensure the overall quality of Slovak language at an account level
  • Edit and proofread content to ensure accuracy and meet provided standards
  • Perform creative writing of marketing content to engage customers
  • Proofread and copy edit storefront descriptions
  • Report any patterns of issues observed to help improve database and product performance
  • Test tools to provide feedback for improving efficiency and accuracy
  • Perform translations and review tasks as required
Quality Management Planning and Execution
  • Work closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
  • Help define and quality expectations per language (may be in collaboration with the client)
  • Support the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
  • Ensure language level quality oversight by KPI tracking and status reporting
  • Plan, perform, and track LQAs, if applicable
  • Drive the arbitration process
Client Engagement
  • Join calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and take the lead on linguistic issues discussed
  • Document meetings with client and follow up with linguists to make sure everybody is aligned
  • Liaison between the client and the broader Welocalize linguistic team
  • Ensure the client's feedback is implemented
  • Perform direct reviews with client's SMEs, where applicable
Manages Linguistic Assets
  • Create and maintain linguistic assets
  • Maintain client-facing documentation
  • Communicate asset updates to linguistic team
Coordinates the Linguistic Team
  • Review copy/loc and give feedback to the linguists; communicate feedback received from 3rd party reviewers and client's Language Leads
  • Support linguists in understanding corrections resulting from the arbitration process
  • Act as liaison for terminology, style issues, product features & questions
  • Respond to content reviewers' queries
  • Support linguists in asking any questions during production and escalate to Welocalize and/or the client as needed
  • Profile matching and assigning work/content types to the linguistic team
  • Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
  • Support the onboarding of new linguists (when applicable)
  • Reviews and evaluates language tests of potential candidates
  • Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
  • Coaches and mentors linguists
  • Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
  • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Qualifications and Required Skills
  • University degree or equivalent combination of education and experience
  • 4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience
  • Native in Slovak and fluent in English
  • Thorough understanding of the localization process
  • Good user experience of standard software, such as Windows and Office applications
  • Ability to work with tight deadlines
  • Ability to give clear, concise and constructive feedback
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists
  • Ability and willingness to train/teach others and pass on knowledge
  • Ability, willingness and experience in communicating positively with customers at various levels
  • Ability to work within a virtual team