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Custom Recruitment Specialist
hace 2 meses
We are seeking a highly skilled and experienced Custom Recruitment Coordinator to join our team at M3EU. As a key member of our recruitment team, you will be responsible for optimising the utilisation and performance of our local panel, ensuring that quantitative and qualitative projects are delivered within the provided budget and timelines.
Key Responsibilities:- Design and execute multichannel recruitment methodologies for allocated projects, including email campaigns, cold calling, desk research, text messages, online advertisements, referral schemes, forums, blogs, patient groups, and associations networks, and social media.
- Attend IKO and project-related meetings with project managers for assigned projects and share notes on agreed plans of action.
- Call, schedule, confirm, and rescreen respondents recruited for qualitative projects.
- Ensure confirmation letters and consent forms are sent and complete follow-up calls if needed to chase on materials.
- Ensure that daily number of calls and strike rate targets are achieved.
- Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
- Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
- Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource costs, and ensure project delivery.
- Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
- Provide insightful and relevant feedback on project feasibility based on gathered market intelligence upon talking to respondents over the phone.
- Provide high-quality professional support to respondents via telephone and email/support ticket communications.
- Master and work across multiple systems to investigate, troubleshoot, and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
- Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.
- Bachelor's degree or equivalency.
- Desirable: 1 year of experience in healthcare market research fieldwork recruitment.
- Native German and fluent English.
- Exceptional written and verbal communication skills.
- Strong Microsoft Office skills (Excel) and quick learner of new technologies/software.
- Must have basic math skills, with the ability to learn to calculate incidence rate, response rates, profit, etc.
- Interest/natural curiosity or previous experience/exposure within the healthcare space.
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success.
- Ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives.
- Self-motivated and able to prioritise tasks throughout the workday.
- Exceptional time management, organisational skills, attention to detail, and ability to multitask.
- Attention to detail, quality of work, and adherence to processes.
