Customer Operations Specialist

hace 6 días


Leganés, Madrid, España Peak3 (Formerly Za Tech) A tiempo completo
About Peak3
Peak3 (Formerly Za Tech) is a global company that offers innovative solutions in the Media Intelligence sector. We pride ourselves on delivering exceptional services to our clients and empowering them to achieve success.

The Customer Operations Specialist Role
We are seeking a highly motivated and analytical individual to join our team as a Customer Operations Specialist. In this role, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring seamless communication across various channels. You will work closely with our internal stakeholders to drive automation, create process documentation, and develop materials to engage with our self-service client base.

Your Key Responsibilities:
  • Gain a deep understanding of the Earned Media Lifecycle: Planning, Manage, Monitor, Measure, and Learn;
  • Develop a comprehensive knowledge of all Onclusive products and processes;
  • Provide timely and effective responses to customer queries received in our CRM tool (Salesforce) for our 'automated' client base;
  • Manage finance queries, finance admin, and finance reporting in our CRM tool, including PO management and order inputting;
  • Analyze client activity data, identify potential risks, and collaborate with internal/external stakeholders to develop solutions;
  • Create process documentation and materials to support our self-service client base;
  • Serve as an internal advocate for owned clients, communicating their needs and preferences;

About Our Team
We are a diverse and inclusive team that values collaboration and open communication. If you are eager to learn and grow with us, we encourage you to apply. We offer a competitive salary and benefits package, hybrid working arrangements, and a focus on wellbeing and work-life balance.

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