European IT Support Manager

hace 2 semanas

Hospitalet de Llobregat, Barcelona, España SETESCA A tiempo completo

We are looking for a skilled European IT Support Manager to join our dynamic and international environment. As part of our team, you will be responsible for overseeing the coordination of IT support services across various locations in Europe.

Your key responsibilities will include managing IT support requests and incident management to ensure timely resolution and optimal customer satisfaction.

You will work closely with our IT teams to ensure that our services meet the highest standards of quality and efficiency.

The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of IT systems and technologies.

Key Responsibilities:

  • IT Service Coordination: Oversee IT support requests and incident management to ensure timely resolution and optimal customer satisfaction.
  • Service Delivery Management: Maintain high service standards, ensuring alignment with SLAs (Service Level Agreements).
  • Technical Support: Provide first-line IT support and coordinate with second and third-line teams for issue resolution.
  • Project Participation: Lead and support IT projects to enhance infrastructure and service capabilities.
  • Stakeholder Communication: Act as the primary IT point of contact, ensuring effective communication with internal teams and external vendors.
  • Process Optimization: Identify opportunities for process improvement, implement best practices, and contribute to continuous service enhancements.
  • Documentation & Training: Maintain accurate records of IT services and provide training to end-users on IT systems and tools.
  • Compliance & Reporting: Ensure adherence to company policies and regulatory standards, while generating reports on service performance.

Requirements:

  • Education: Bachelor's degree in Information Technology, Computer Science, or related fields.
  • Experience: Minimum of 5+ years in IT service coordination or a similar role with team management responsibilities.
  • Technical Skills: Solid knowledge of IT systems, networking, and IT service management tools (e.g., Jira, ServiceNow).
  • Languages: Proficiency in English is required; knowledge of Spanish, Italian, French, or German is a plus.
  • Certifications: ITIL or similar certifications are highly valued.
  • Industry Experience: Experience in FMCG (Fast-Moving Consumer Goods) or similar environments is a plus.
  • International Exposure: Experience working in a global or multi-country setting is beneficial.
  • Driving License: The candidate must have a valid driver's license, as travel within Europe is required.

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