Senior Network Infrastructure Specialist
hace 4 semanas
Job Summary
We are seeking a highly skilled Senior Network Infrastructure Specialist to join our team at NTT DATA. As a key member of our Global Network Support team, you will be responsible for ensuring the smooth operation of our client IT infrastructure and systems.
Key Responsibilities:
- Configure, install, test, and maintain assigned infrastructure at client sites.
- Perform necessary checks, apply monitoring tools, and respond to alerts in a timely manner.
- Identify problems and errors prior to or when they occur and log all such incidents with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Provide onsite technical support to clients and provide field engineering services.
- Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
Requirements:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Seasoned experience of Managed Services.
- Seasoned working knowledge of ITIL processes.
- CCNP Certification.
- Good level of English is a must.
- Good level of German is advantageous.
What We Offer:
- Variable yearly bonus.
- 5 weeks of vacation.
- 3 sick days per year.
- Notebook and mobile phone.
- Lunch allowance.
- Contribution to the pension insurance.
- Cafeteria benefit system 400 CZK monthly.
- Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year.
- Over standard healthcare.
- Contribution to Multisport card.
- Refreshment (fruit, coffee, tea), monthly company breakfasts.
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