Senior Network Infrastructure Specialist

hace 3 días


Madrid, Madrid, España NTT DATA A tiempo completo

Job Summary

We are seeking a highly skilled Senior Network Infrastructure Specialist to join our team at NTT DATA. As a key member of our Global Network Support team, you will be responsible for ensuring the smooth operation of our client IT infrastructure and systems.

Key Responsibilities:

  • Configure, install, test, and maintain assigned infrastructure at client sites.
  • Perform necessary checks, apply monitoring tools, and respond to alerts in a timely manner.
  • Identify problems and errors prior to or when they occur and log all such incidents with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Provide onsite technical support to clients and provide field engineering services.
  • Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality.

Requirements:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances.
  • Seasoned experience of Managed Services.
  • Seasoned working knowledge of ITIL processes.
  • CCNP Certification.
  • Good level of English is a must.
  • Good level of German is advantageous.

What We Offer:

  • Variable yearly bonus.
  • 5 weeks of vacation.
  • 3 sick days per year.
  • Notebook and mobile phone.
  • Lunch allowance.
  • Contribution to the pension insurance.
  • Cafeteria benefit system 400 CZK monthly.
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year.
  • Over standard healthcare.
  • Contribution to Multisport card.
  • Refreshment (fruit, coffee, tea), monthly company breakfasts.


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