Customer Care Project Coordinator

hace 4 semanas


Madrid, Madrid, España Philip Morris International A tiempo completo

About the Role:

We are seeking a talented individual to join our Customer Care team at Philip Morris International as a Project Management Intern. The successful candidate will be responsible for supporting the implementation of our Customer Care strategy, leading new initiatives, and managing projects to boost profitability and operational enhancements.

Key Responsibilities:

  • Support the development of roadmaps, journeys, and knowledge tools to provide customer care knowledge across all touchpoints of the projects.
  • Identify action plans to boost knowledge results and reports deviations.
  • Keep a close eye on the hypercare period after the implementation of each project to guarantee a smooth performance by tracking each Key Performance Indicator.
  • Ensure KPIs are met by the provider, and action plans are put together in case these are missed.

Requirements:

  • Good project management skills.
  • Good communication skills.
  • Ability to inspire and connect with other teams.
  • Sharp eye with data to help implement and manage projects.

About the BRIDGE Program:

The BRIDGE program is a 6+6 months long, full-time internship that offers a monthly scholarship of 944€ (gross salary). The program also includes the opportunity to benefit from a fully paid online Master, validated and recognized by Universidad Camilo Jose Cela and Fundación Universitaria y de Empresa.

Working at Philip Morris International:

We are a multinational business that is committed to delivering a smoke-free future. Our transformation will revolutionize every area of our business, and we are looking for talented individuals like you to join us on this journey.


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