Pioneering Technical Account Manager for Immersive Experiences

hace 1 semana


Barcelona, Barcelona, España Univrse A tiempo completo

**Immersive Technologies Pioneer Wanted**

At Univrse, a pioneering Barcelona-based VR studio, we're revolutionizing location-based VR experiences with Xroam. Our multidisciplinary team combines physical, digital, and virtual worlds to create captivating experiences.

We're seeking a highly skilled and motivated Technical Customer Success Manager to join our international team. As the primary point of contact for our customers, you'll ensure their success and satisfaction with our bespoke product. Your technical expertise paired with excellent communication skills will be essential in guiding and supporting our users and customers, helping them maximize the product value.

The ideal candidate will have advanced knowledge of Unity engine and the ability to develop and maintain strong relationships with customers. You'll provide technical guidance and support, collaborate with cross-functional teams, and serve as the voice of the customer within the company.

**Key Responsibilities:*

  • Develop and maintain strong relationships with customers, understanding their needs and objectives to ensure successful product adoption.
  • Provide technical guidance and support to customers, helping them troubleshoot issues and optimize their use of Univrse's products.
  • Collaborate with cross-functional teams to address customer feedback and improve product features.

**Requirements:**

  • Proven experience in a customer support or customer success role, preferably in a technical environment.
  • Strong technical background, with proficiency in software and systems relevant to VR and XR technologies.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
  • Experience with Unity Engine.

**What We Offer:

*A young, international, and dynamic work environment that is constantly growing.*

*The chance to work on cutting-edge experiences.*

*Work with talented people who are industry pioneers.*

*Opportunities to experiment with innovative technologies.*

*A competitive salary based on knowledge and experience (€80,000 - €110,000 per year).*

*Breakfast, fruit & snacks.*

*Beach volleyball on Tuesdays (during the summer).*



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