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As an EV Charging Technical Support Specialist, you will play a critical role in ensuring the timely resolution of technical issues raised by customers. Your primary responsibility will be to provide pre-sales and after-sales technical support work, including technical support for customers in the development of sales opportunities, project delivery process, and commissioning.
You will be responsible for gathering customer requirements and communicating them effectively to the R&D department at headquarters. Additionally, the role involves synthesizing customer feedback to identify trends and areas for product improvement.
