Systems Reliability Engineer
hace 4 semanas
The Opportunity
At Nutanix, we are expanding our EMEA team in Barcelona and seeking a talented Systems Reliability Engineer to join our multicultural working environment. As a customer-first company, we value providing exceptional support experiences to our customers. If you love technology and innovation, and have a passion for learning, we encourage you to read on.
System Reliability Engineering at Nutanix
We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction. Our team of top-notch engineers acts as our customer champion, working closely with Engineering, Field, and Sales teams. We prioritize constant learning opportunities and aim to become experts in Hybrid Cloud technologies.
Your Role
- Provide technical support for Nutanix HCI solutions to enterprise customers globally: remotely troubleshoot, diagnose, and debug.
- Drive changes and improvements to our product by collaborating with the development engineering team, based on feedback from customers and field implementations.
- Collaborate with technology partners (e.g. VMware, Citrix, Microsoft, Red Hat) to resolve cross-vendor issues and push improvements in the ecosystem.
- Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
- Provide an excellent support experience to all our customers.
What You'll Bring
- 3 to 5+ years of relevant enterprise technical experience, with focus on troubleshooting and debugging complex issues.
- Expertise in one or more of the following areas: Virtualization, Networking, Storage, Linux and Cloud Technologies.
- Experience in customer-facing roles and a customer-first mindset. Vendor support experience is a plus.
- Fluent speaking and written English. Professional proficiency in one or more EU languages (e.g. Spanish, Italian, German, French) is a plus.
- Passion and ability to learn innovative cloud technologies.
About the Team You Will Join
We're comprised of leading technology specialists, including VCPs, CCIEs, Microsoft Certified Professionals, Linux and Nutanix Platform Professionals. Our customer base is growing rapidly, and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success.
What We Offer
- Permanent employment with a base salary starting from €45,000.
- Nutanix stock (RSU) with certain vesting criteria.
- Participation in Employee Stock Purchase Plan (ESPP).
- Part of Top-Notch engineering team in the IT market.
- Private Health Care Plan for you and your family.
- Great work/life balance: paid parental leave, follow-the-sun team, hybrid work environment, recognition awards, and paid industry training and certification.
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