Technical Support Lead
hace 4 semanas
We are seeking a Technical Support Lead to join our team at WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that all customer inquiries and issues are resolved correctly and professionally.
Key responsibilities include:
- Leading the team towards goals and targets
- Defining team goals and targets and leading the team to achieve them
- Team tasks assignment and prioritization
- Coordinating the team's time table
- Participating in the team's Training Plan definition
- Coaching and training team members as necessary
- Providing feedback to the team and the reporting chain
- Conducting team members' Performance Reviews and feeding them with motivation and inspiration
You will also be responsible for setting and monitoring targets for the team, focusing on improving performance and providing the necessary knowledge to ensure that SLAs are met. Additionally, you will be responsible for supervising the communication standards and protocols to guarantee the customer service quality.
Requirements include:
- Basic programming knowledge
- Basic technological infrastructure knowledge (cloud on-premises services, client/server architecture, HTTP APIs...)
- Technical writing skills to create, review and maintain technical documentation from our internal development documentation
- Communication and training skills
- Leadership and management experience
- Assertive communication when dealing and coordinating with other teams
- Advanced programming knowledge of our stack (JavaScript, TypeScript, PHP, Java, Rust, .NET, Python...) is a plus
- Fluent in Spanish and English (spoken and written)
- Other languages are welcome
We offer a competitive salary, flexible working hours, private health insurance, and a great work environment in Barcelona city center. If you are passionate about working in a challenging and continuously learning environment, we encourage you to apply.
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