Data Support Operations Manager
hace 3 semanas
**About Qlik**
We are a Gartner Magic Quadrant Leader for 13 years in a row, transforming complex data landscapes into actionable insights that drive strategic business outcomes. With over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities to make better decisions faster.
We excel in integration and governance solutions that work with diverse data sources, uncovering hidden patterns in real-time analytics to empower teams to address complex challenges and seize new opportunities.
**Job Description**
Serving as the EMEA Manager, Technical Support at Qlik, you will lead a dynamic team of Technical Support Engineers to ensure top-tier technical support for our partners and customers across all Qlik Products. This role offers a unique opportunity to shape the careers of talented engineers, oversee high-quality support delivery, and play a critical part in our hiring and onboarding processes.
**What Makes this Role Interesting?**
• Lead a talented team: Mentor and develop skilled support engineers to help them reach their full potential.
• High-impact projects: Your leadership directly influences customer satisfaction and support effectiveness.
• Career development: Grow in your own career while contributing to the growth of your team members.
• Dynamic challenges: Work in a fast-paced environment where problem-solving skills are constantly tested.
• Strategic influence: Execute strategic plans to enhance our support operations.
**Impact You Will Make**
• Enhancing customer relationships: Directly communicate with customers to build strong relationships and address concerns promptly.
• Guiding case resolution: Lead your team in effectively handling support cases for timely and satisfactory resolutions.
• Driving team success: Set and achieve quarterly training goals and customer satisfaction targets, contributing to the overall success of Qlik.
• Implementing improvements: Refine our processes using your insights to make our support team more effective.
• Leadership: Serve as a positive role model, inspiring your team with your work ethic and problem-solving abilities.
**We Are Looking For A Teammate With:**
• Proven leadership skills: Experience managing technical support teams with a focus on mentorship and development.
• Customer-centric mindset: Ability to interact with customers at all levels, ensuring their needs are met and expectations managed.
• Technical expertise: Knowledge of data integration technologies and concepts, with a B.S. degree in Business, Computer Science, Engineering, or equivalent.
• Excellent communication: Strong verbal and written communication skills crucial for effective team and customer interactions.
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