Customer Service Representative with German Expertise

hace 7 días


Barcelona, Barcelona, España La Opinión de Murcia A tiempo completo

We are seeking a highly skilled and passionate individual to join our team as a Customer Service Representative with German expertise. As a key member of our international customer service sector, you will be responsible for providing high-quality technical support to customers within the multinational company.

Key Responsibilities:
  1. Handle inbound customer calls, offering assistance with mobility services and Connected Drive features.
  2. Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
  3. Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
  4. Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
  5. Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.

BOSCH is committed to equality of opportunities and diversity, fostering an inclusive work environment that values talent from all backgrounds.



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