Customer Success Representative
hace 4 semanas
Customer Success Representative - Portugal Market Expansion
We are seeking a highly skilled Customer Success Representative to join our team in Portugal. As a key member of our customer success team, you will play a crucial role in establishing our presence in the Portuguese market by delivering exceptional onboarding experiences and ongoing support to our new customers.
Working closely with our Team Leader, you will help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Portugal.
Key Responsibilities:
- Be a Qonto Ambassador: Handle both onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing support.
- Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively
- Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance
- Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarity
About Qonto:
At Qonto, we're passionate about creating the best product - with both impact and a great user experience. We're a team of innovators, thinkers, and doers who are revolutionizing the finance industry. We're committed to fostering a welcoming environment where everyone can thrive.
We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
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