Protection and Security Specialist

hace 3 semanas


Madrid, Madrid, España Amex A tiempo completo
About This Opportunity

As a Protection and Security Specialist at American Express, you will play a critical role in safeguarding our customers' accounts and providing exceptional customer service.

Responsibilities
  • Utilize advanced fraud management techniques and tools to identify potential fraudulent activity and minimize losses.
  • Handle inbound and outbound calls from customers while maintaining a professional and empathetic tone.
  • Deliver world-class customer service by offering custom solutions and negotiating positive outcomes for both the customer and American Express.
  • Support colleagues during out-of-hours servicing and investigate allegations of fraud.
  • Maintain confidentiality and handle sensitive customer information with discretion.
Requirements
  • Fluency in German (English and Spanish are considered assets).
  • Strong verbal and written communication skills, preferably in a business environment.
  • Ability to remain composed under pressure and multitask effectively.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Strong interpersonal and listening skills, with the ability to handle difficult conversations.
What We Offer

We provide a competitive base salary of approximately €45,000 per annum, along with bonus incentives and comprehensive benefits. These include support for financial well-being, retirement planning, and holistic health through medical, dental, vision, life insurance, and disability benefits. Additionally, we offer flexible working arrangements, generous paid parental leave policies, and access to global wellness centers staffed with nurses and doctors. Our commitment to employee development includes career growth opportunities and training programs.


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