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Service Delivery Specialist

hace 1 mes

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Role Overview

The Service Engineer plays a vital role in supporting our L1 Service level with technical expertise, reporting bugs, and direct contact with key account partners. This position is perfect for proactive, flexible, and top-performing individuals committed to the world of sustainable mobility.

Key Responsibilities

  • Monitor service team tickets, provide L1 support and advice
  • Share best practices and coach the team
  • Constantly improve and maintain the internal system
  • Identify locks that require follow-up or investigation
  • Develop interdepartmental communication channels
  • Ensure the documentation and communication of processes, policies, and procedures for obtaining correct, timely, and cost-effective IT support
  • Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving accountability in service delivery

Requirements
  • Engineer or similar technical profiles
  • IT knowledge: Remote operations, Wifi, Bluetooth
  • Embedded systems knowledge: Able to connect remotely to them and identify system locks
  • Analytic vision
  • Knowledge of ticketing and reporting systems, Salesforce, Jira, etc


About Us
At Empresa Reconocida, we're dedicated to changing the way the world uses energy. We create smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.