Technical Support Representative for the Italian Market
hace 4 semanas
About the Role: We are seeking a highly skilled Technical Support Agent to join our team at CPM International. As a Technical Support Agent, you will play a vital role in providing exceptional customer service to our clients, ensuring their queries are resolved efficiently and effectively.
About You: To be successful in this role, you will possess excellent communication and interpersonal skills, with a strong ability to analyze and resolve technical issues. You will also be fluent in Italian and possess a high level of English language proficiency.
Key Responsibilities:
- Respond to client queries via email and chat, providing accurate and timely solutions
- Analyze client situations to provide efficient and effective responses
- Identify and resolve technical incidents, providing suitable solutions
- Organize product returns and follow up on exchanges and repairs
About Our Company: CPM International is a global company with a presence in over 30 countries. We offer multilingual support, tailored to the needs of our diverse markets. Our company culture celebrates diversity and inclusion, and we welcome individuals from all backgrounds to join our team.
Benefits:
- Competitive salary: €19,500 gross per year
- Monthly performance bonus up to €150 gross per month
- 24 calendar holidays per year, plus 2 accrued days per month
- Paid bank holidays + 1 extra day in lieu
- Hybrid working arrangement: 3-4 days per week at the office
- 4 weeks of office-based full-time training
What We Offer: At CPM International, we provide a dynamic and motivated work environment, where you can grow and develop your career. We offer ongoing training and development opportunities, as well as a range of employee benefits and perks.
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