Senior Knowledge Analyst
hace 1 mes
Job Summary
As a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on the latest trends and innovations.
Key Responsibilities
- Partner with sales and client consulting teams to support go-to-market, use case definition, and target customer experience/business requirements analysis.
- Support client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value.
- Conduct analyses to deliver insights on competitors, best practices, and emerging AI/Technology trends.
- Codify client playbooks, best practices, and case studies to enable sales and client consulting teams.
- Deliver client-specific reports, with experience across a range of sectors – Retail, Banking, Telecoms, Consumer Products, Energy, etc.
Requirements
- Expertise and advanced knowledge of emerging AI trends and how they are driving customer and commercial impact.
- Experience in conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports.
- Prior experience in consulting or technology pre-sales where you were involved in scoping client solutions, identifying use cases, and defining target customer experiences/business requirements.
About Us
Deep AI is a priority growth area for BCG, and this role will suit people with a passion for cutting-edge technology. If you are looking for a role at the intersection of thought leadership, client consulting, and sales enablement, please get in touch.
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