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hace 2 meses
At NTT DATA, we're pushing the boundaries of what's possible in the world of technology. As a Networking Managed Services Engineer (L1), you'll play a key role in ensuring our clients' IT infrastructure and systems remain operational. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions, focusing on first-line support for standard and low complexity incidents and service requests.
Key Responsibilities- Monitor client infrastructure and solutions to identify potential issues.
- Investigate first-line incidents, identify root causes, and implement resolutions.
- Provide telephonic or chat support to clients, executing approved maintenance activities and following handover procedures for shift changes.
- Report and escalate incidents as necessary, ensuring efficient and comprehensive resolutions.
- Proactively identify opportunities for work optimization, updating knowledge articles and contributing to project work as required.
- Ability to communicate effectively across cultures and social groups.
- Strong planning and organizational skills, with a positive outlook and ability to work well in pressurized environments.
- Excellent active listening skills, with the ability to adapt to changing circumstances and prioritize client needs.
We're a company that values diversity and inclusion, where you can grow, belong, and thrive. Our workplace is a place where you can make a real impact, working with a team that's passionate about making a difference in the world of technology.
