Food and Beverage Sales Support Specialist

hace 2 semanas


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

Are you looking for a new opportunity to develop your sales skills in an international setting? As a Food and Beverage Sales Support Specialist with Recruit4Work Sl, you will play a key role in ensuring customers receive top-notch service for home delivery of frozen food and wine. About the Role

This position involves engaging with existing clients to manage orders, inform them of any delivery changes, and offer additional products. You will also contribute to the overall success of the company's sales campaigns by handling customer inquiries, updating delivery schedules, and rescheduling missed deliveries.

Your Key Responsibilities

  • Contact customers to update them on delivery schedule changes, reschedule missed deliveries, and gather orders for upcoming planned deliveries or holidays.
  • Offer complementary products and special promotions during these calls.
  • Handle customer inquiries through phone or email, including order placement, appointment cancellations, rescheduling delivery visits, and addressing general questions about products or services.

Your Requirements

To be successful in this role, you should have a secondary school diploma and previous experience in sales or the hospitality sector is advantageous. Native-level proficiency in Dutch or French is essential. Basic PC skills are required.

Your Skills

  • Confidence, empathy, and a positive, enthusiastic demeanor are crucial.
  • You should handle customers with care and understanding, without being pushy.
  • Proactively lead conversations, ask relevant questions, and make suggestions with a focus on achieving results.
  • Willingness to embrace changes and view them as opportunities for improvement.
  • Collaboration is key to success, with an emphasis on prioritizing team goals over individual ambitions.

What We Offer

  • A market-based basic salary of around €28,000 per year.
  • A three-day initial training session will combine classroom instruction and on-the-job learning to prepare you thoroughly for the role.
  • Fun, people-oriented call center environment.
  • Flexible work options include working from the office, hybrid work after an initial period, or fully remote positions depending on your location.
  • Full-time (40 hours per week) and part-time (minimum of 30 hours) options are available.
  • Opportunities for promotion to roles like Senior Agent or Team Lead, based on project needs.
  • Private health insurance and a relocation package are offered.

Location

Sofia, Bulgaria



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