Senior Quality Assurance Specialist

hace 3 días


Barcelona, Barcelona, España Sap A tiempo completo

SAP is dedicated to helping its customers drive innovation and success through its cutting-edge technology solutions. We are seeking a highly skilled Senior Quality Assurance Specialist to join our team in this exciting role.

Job Description

The Senior Quality Assurance Specialist will be responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services.

Key Responsibilities:
  • Understand and analyze the customer's business goals to establish effective engagement strategies.
  • Plan and manage services to be delivered, including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance.
  • Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
  • Recognize potential risks and issues, and develop plans for their mitigation.
  • Manage escalations in critical situations and handle customer stakeholder management, including regular face-to-face interactions.
  • Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
  • Document and report engagement status, and manage internal SAP stakeholders.
Requirements

To succeed in this role, you will need:

  • Skilled in relationship building, trust creation, prioritization, and networking.
  • A proven track record in addressing business concerns and demonstrating how services can provide added value.
  • Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies.
  • Comprehension of principles and methodologies related to cloud service delivery.
  • Ability to effectively resolve or drive resolution in a structured manner, including the capacity to effectively report on issue resolution.
  • Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
  • Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
  • Fundamental proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
  • German Professional proficiency.
Benefits

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You Will Gain

You will have the opportunity to work with a dynamic team, driving innovation and success through cutting-edge technology solutions. With a competitive salary range of $120,000 - $180,000 per year, depending on location and experience, you will be rewarded for your skills and expertise.



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