Sales Support Specialist
hace 6 días
Sandvik Mining and Rock Solutions is a leading global provider of equipment and tools, services, and technical solutions for the mining industry. Our offering covers rock drilling, rock cutting, rock crushing, loading, and transportation, as well as material handling.
We are seeking a Sales Support professional to join our team at our San Fernando de Henares workplace. As a key member of our sales team, you will be responsible for processing sales and invoices, drafting contract and sales documentation, and providing excellent customer service.
Main Responsibilities
- Process sales and invoices to ensure accurate and timely dispatch, invoicing, and payment.
- Draft contract and sales documentation, proposals, reports, and correspondence.
- Make standard calculations to compile and report statistics.
- Answer internal and customer enquiries on service and product availability, prices, delivery times, and order status.
- Communicate with staff from other areas to confirm order status and resolve customer complaints.
- Use databases and computerized systems to maintain customer records, track order status, and generate reports.
- Maintain open service jobs, order parts, and coordinate with vendors.
- Process system and hard copy documentation for WIP orders.
- Follow up with Sandvik internally to satisfy WIP requirements.
- Enter technician labor in the system.
- Provide monthly reports for the team and customers.
- Open and maintain branches in the system, and train coworkers on system tasks.
Profile Required
- FP 2 Mechanical or administration.
- 3-4 years of experience in contract management support or sales support role.
- Strong alignment with Sandvik Core values.
- SAP or similar experience.
- Communication skills.
- Attention to detail.
- Good knowledge of Excel.
- Good level of English and Spanish written and spoken.
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