Customer Success Manager, Arabic Speaking
hace 4 semanas
At Dynatrace, we are dedicated to making software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data, enabling innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We are seeking an experienced Customer Success Manager to manage success, preserve renewals, and identify growth opportunities for assigned accounts in their territory. The ideal candidate will have a customer-first mindset, thrive on change, and be committed to helping us continuously improve our service quality and customer experience.
Key Responsibilities:
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding.
- Own renewal strategy and subsequent on-time renewal of subscription(s).
- Identify strategic, new business growth opportunities.
- Build Dynatrace brand awareness and loyalty in assigned accounts.
- Defend against competition in assigned accounts.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Coordinate account activities with sales teams for assigned accounts within territory.
- Help customers understand our product roadmap and promote migrations as necessary.
- Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
Requirements:
- Minimum 3 year-experience in Customer Success.
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs.
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Excellent English and Arabic (Spoken and written) language skills.
- Solid technical understanding of cloud, new stack, and application performance technology.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written and interpersonal communication skills.
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results.
If you have a customer-first mindset, thrive on change, and are committed to helping us continuously improve our service quality and customer experience, we encourage you to apply for this exciting opportunity.
Language: English
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