Customer Service Representative

hace 2 semanas

Salamanca, Salamanca, España beBeeCare A tiempo completo
Customer Care & Fashion Advisor

We are seeking a Customer Care & Fashion Advisor to join our team in Barcelona.

About the Role

This is an exciting opportunity for a customer-focused individual to provide exceptional service and support to our international premium clients.

You will be responsible for providing advisory and support services, responding to customer inquiries via phone and email, delivering exceptional customer service with a deep understanding of e-commerce, and contributing to the continuous improvement of internal processes.

Collaboration with various departments, including Payment, Warehouse, and Shipping, will be key to your success in this role.

  • Main Responsibilities:
  • Provide advisory and support services to customers.
  • Respond to customer inquiries.
  • Deliver exceptional customer service.
  • Contribute to process improvements.
  • Collaborate with internal teams.
Requirements

To be successful in this role, you will need:

  • A native Korean speaker with excellent verbal and written skills, proficient in English, and additional languages as a plus.
  • Experience in customer care or a service-oriented industry.
  • The ability to handle sensitive customer data responsibly.
  • Flexibility, ability to work under pressure, and strong teamwork skills.
  • Proactive, organized, with good time management skills.
What We Offer

We offer a comprehensive benefits package, including:

  • Generous holiday entitlement.
  • Mobile office options.
  • Language and e-learning courses.
  • Flexible benefits such as meal vouchers, transportation, and childcare support.
  • Discounted memberships for sports platforms and gyms.
  • Private health insurance.
  • Support for mental health and well-being.

We value diversity and inclusion, believing that your expertise and motivation are more important than your background. We ensure a fast and fair hiring process.

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