Senior Financial Planning Specialist
hace 6 días
About Board
Board Deutschland Gmbh powers financial and operational planning solutions for leading brands. Our technology optimizes resources, drives growth, and ensures profitability for thousands of enterprises worldwide. Advanced analytics and AI-driven insights transform complex data into actionable intelligence.
We value unique perspectives and collaboration across teams and borders. We embrace a growth mindset to achieve results and celebrate shared success. Ready to join an innovative team where bold ideas meet customer-centricity?
This role is based in Madrid, reporting to the Premium Support Team Lead. The Premium Support team plays a pivotal role in our Customer Success strategy by providing industry-leading post-implementation support. Through regular service review meetings, our Specialists maintain a strong grasp of our customers' business and functional requirements while helping them understand how to achieve their goals with our solutions.
Objectives:
- Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
- Offer application support for Board's ready-built Financial Consolidation applications.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Articulate, in deep technical detail, how Board functionality can be used to meet customer requirements and find solutions to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the Board Product team by relaying customer and market feedback.
- Assist Senior Specialists in meetings to provide insights on new features and functionality introduced in the Board Platform.
- Provide reactive support for existing customers when questions or issues arise in their existing applications.
Requirements:
- Educational background in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field.
- Previous experience working in EPM/CPM software support, delivery, or consulting roles.
- Good understanding of financial processes, such as Financial Consolidation and Lease Reporting.
- Exposure to multi-dimensional or OLAP technology is preferred.
- Knowledge of SQL is advantageous.
- Great de-escalation aptitude and capacity to work under tight deadlines.
- Strong troubleshooting, root-cause analysis, and reverse engineering skills.
The estimated salary for this position is approximately €60,000 - €80,000 per annum, depending on qualifications and experience. This role offers a dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact in the financial planning and operations industry.
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