Technical Support Specialist for International IT Services
hace 3 días
**About the Job**
We are seeking a skilled Technical Support Specialist to join our international IT services team in Barcelona, Spain.
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, chat, or self-service portal
- Support clients in operating user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access
- Monitor IT requests and issues in the client's IT service management system
Requirements:
- Proficient or bilingual level of German and advanced English
- Experience in first- or second-level IT support, ideally in a large company environment
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
- Analytical approach to complex issues
What We Offer:
- Excellent remuneration package based on experience, skills, and performance
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Dynamic and creative team with a positive and friendly atmosphere
Salary and Benefits:
Gross salary: €22,000 per annum, plus a €2,400 performance bonus. A one-time sign-on bonus is available for candidates who can start work by April 15th.
Indefinite contract.
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