Technical Consultant

hace 5 días

Madrid, Madrid, España Swift A tiempo completo
About the Role

At Swift, we provide a range of on-site business and technical consultancy services to our customers. As an Associate Financial Services Industry Consultant, you will operate in a low to medium complex business and technical environment, supported by our team. Your primary responsibility will be to deliver technical or business consulting services to our clients, ensuring seamless integration with their existing systems.

Key Responsibilities
  • Care Services Delivery: Coordinate the delivery of Care Services as detailed in our Advanced Support and Care Services Catalogue.
  • Technical Assistance: Deliver technical assistance aligned with Care deliverables, assisting clients with product upgrades, patches, and new releases.
  • Documentation and Problem Resolution: Document and resolve technical problems, escalating to higher support tiers when necessary.
  • Implementation and Training: Lead the implementation of Swift products, ensuring seamless integration with the client's existing systems, and provide training sessions to clients on the use and maintenance of our products.
  • Client Engagement: Collaborate with clients to understand their technical requirements and business needs, providing expert advice and technical solutions tailored to their specifications.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure client needs are met, communicating effectively with stakeholders to provide updates on project progress, risks, and issues.
Requirements

To succeed in this role, you will need to stay current with industry trends and advancements in Swift products and technologies, recommending improvements and optimizations to enhance product performance and client satisfaction. You will also need to ensure all solutions comply with industry standards, regulations, and best practices, implementing security measures to protect client data and ensure product integrity.

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