Technical Support Specialist

hace 1 mes


Madrid, Madrid, España Tdcx A tiempo completo

Key Responsibilities

Respond to and address customer inquiries in a timely and effective manner, utilizing TDCX's support system.

Customer Support

Engage in high-quality, empathetic, and engaging 1:1 discussions with customers to resolve their issues.

Troubleshoot technical issues and utilize proprietary and external tools and resources to identify and resolve customer inquiries.

Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Develop a strong understanding of the technical back end and operations of our project.

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Skills

Strong communication skills, with emphasis on effective listening and empathizing with customers.

Proficient with day-to-day usage of computers and mobile phones.

Excellent verbal and written communication skills in English and Spanish.



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