Customer Support Specialist
hace 1 mes
Wibit Consulting & Services (WibitCS) is seeking a highly skilled Customer Support Advisor to join our team in Barcelona. As a key member of our customer service team, you will be responsible for ensuring the smooth daily operation of our services by handling contacts over the telephone and by email.
Key Responsibilities:
- Ensure customer satisfaction by providing timely and effective responses to customer inquiries.
- Strive for first contact resolution to resolve customer queries efficiently and satisfactorily.
- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
Requirements:
- Fluent level of both written and spoken German (native).
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry, ideally in a Contact Centre environment.
What We Offer:
- Full Time (39 hours per week) - rotating schedule Monday - Sunday from 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
- 24 holiday days per year on a full-time basis.
- Best-in-class people engagement activities and programs.
- Ongoing training and development with opportunities to cultivate a new and exciting career in a high-growth environment.
Language Code: en
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