Digital Supply Chain Solutions Expert

hace 1 día


Barcelona, Barcelona, España Sap A tiempo completo

We are seeking an experienced Digital Supply Chain Solutions Expert to join our team at SAP. This role plays a critical part in ensuring the success of our customers by guiding them through their journey with our solutions.

**Estimated Salary:** $115,000 - $145,000 per year

About the Role

The Specialized Customer Success Manager (S-CSM) is responsible for managing a portfolio of customers and ensuring their satisfaction, retention, renewals, references, and upsells/cross-sells for Cloud products.

This involves building strong relationships with customers, helping them maximize the value of their partnership with SAP, and developing trusting and deep relationships with customer stakeholders.

The S-CSM will also identify critical customer accounts, establish programs to improve customer satisfaction, and work with Product Marketing to ensure audience engagement sessions take place frequently in the territory.

About You

To be successful in this role, you will need:

  • Bachelor's degree
  • 3+ years' experience in Sales, Pre-Sales, Services, or Solution/Product Management
  • 1+ years of overall Supply Chain Management experience is a plus
  • First Customer Engagement experience, including territory plan development, target setting, escalation management, and people management
  • Good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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