Business Intelligence Data Analyst
hace 3 semanas
R&A's PMO Application Support team is seeking a highly skilled Business Intelligence Data Analyst to support the methodologies, applications, and processes hosted on various platforms. As a key member of our team, you will deliver impact by effectively assisting our associates in finding targeted solutions for their pressing questions and requests.
What you'll do- SUPPORT METHODOLOGIES
- Client-facing interactive tools such as Gartner Score, Budget and Efficiency Benchmark, DES, and Controls Maturity on Gartner Assessment Platform, and others as needed.
- ENSURE HIGH-QUALITY SERVICING
- The Gartner tools inbox.
- CLOSE WORK WITH PRODUCT AND IT TEAMS
- Prompt and accurate responses to associate queries.
- DEEP DIVE INTO QUALITATIVE AND QUANTITATIVE DATA
- To identify targeted insights for a diverse audience.
- TRANSLATE INSIGHTS INTO ACTIONABLE SOLUTIONS
- Including product improvements and literature.
- EXECUTE AND LEAD PROCESS-RELATED ACTIVITIES
- Using data and principles of efficiency, simplicity, scale, and change management.
- DELIVER TIMELY REPORTING
- Communicating process/operations performance, progress, challenges, and potential solutions.
- SUPPORT VARIOUS PROJECTS AND INITIATIVES
- Conducting UAT, preparing release notes, and providing updates inside Gartner, as required.
- A bachelor's degree or higher.
- 0 to 3 years' experience in application support/product ops/product support.
- Preferably supporting product and/or product strategy within a large, complex global organization.
- Understanding of project management basics and strong business acumen & intellectual curiosity to process and understand information quickly, as well as diagnose issues to make actionable recommendations.
- Background in data analysis and/or business intelligence.
- Comfortable working with large data assets and data visualization applications (ex. MS Power BI, SQL, etc).
- Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and titles.
- Demonstrated track record and experience working in a complex and fast-paced global work environment.
- Experience with JIRA and ServiceNow is helpful.
We guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
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