Global Infrastructure Specialist
hace 2 semanas
We are seeking a skilled and motivated System Administrator to join our Service Desk team. As a key member of our team, you will be responsible for overseeing the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions.
Key Responsibilities- Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack.
- Implement automation for recurrent tasks to enhance operational efficiency.
- Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory.
- Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a service desk or technical support role.
- Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine and Jira.
- Strong knowledge of computer systems, software, and hardware.
- Excellent problem-solving and communication skills.
- Ability to prioritize and manage several open issues at the same time.
- Familiarity with remote desktop applications and help desk software (e.g., TeamViewer, Zendesk, ServiceNow).
- Network troubleshooting skills.
- General knowledge of public cloud providers (e.g., AWS, GCP, Azure).
- Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications.
dLocal is a leading global payments company that enables businesses to collect payments in emerging markets. We are a dynamic and remote-first culture with a strong focus on innovation and customer satisfaction.
What You Can ExpectAs a member of our team, you can expect a competitive salary, including an estimated $90,000 per year based on local market conditions. Our benefits package includes health insurance, retirement savings plan, and opportunities for professional growth and development.
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