Industrial Maintenance Expert
hace 1 semana
At Samotics B.V., we're an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionizing the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans.
Job DescriptionWe're seeking a highly skilled Technical Customer Success Manager to join our team in Spain. As a Technical Customer Success Manager, you'll be responsible for helping our customers adopt our technology in their day-to-day operations, eliminating unplanned downtime and optimizing performance of their assets.
In this role, you'll work closely with our customers' technical teams on-site, providing support and guidance to ensure they get the most value from our SAM4 condition-based maintenance system. You'll also help project leads set up processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations.
Your Responsibilities- Support customers' technical teams on-site to install SAM4 hardware and optimize asset setup and performance
- Help project leads set up processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations
- Develop relationships with customers at multiple levels, build endorsement for our product, and maximize value for our customers
- Take ownership of direct contact with relevant stakeholders at our customers to plan and prepare site visits to troubleshoot and provide diagnostic support following SAM4 notifications
- Inspect, perform root cause analysis, and advise on maintenance interventions on assets' drivetrain components upon SAM4 notifications for upcoming failures (including visual inspection, vibration analysis, etc.)
To be successful in this role, you'll need:
- A Grado Medio in a technical specialization or a similar educational background
- 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps
- Understanding of Condition-Based Maintenance strategies, technologies, and execution
- You live in Spain
- Native Spanish speaker
- Fluent English speaker
- European driving license
- Statutory annual leave entitlement of 25 days
- Training and development opportunities
- Quarterly paid visit to our headquarters in Leiden, NL
- Flexible working hours
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