Digital Implementation Manager

hace 1 mes


Madrid, Madrid, España Genpact A tiempo completo

Job Summary

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Operations Manager Digital Implementation, a key position in our organization. As a Senior Operations Manager, you will be responsible for overseeing the successful implementation and integration of new digital tools or software within an organization. This role requires a strong understanding of technology and project management skills, as well as the ability to lead teams to optimize customer experience for Hi-Tech products for Genpact Clients.

Responsibilities

Collaborate with stakeholders to define project scope, objectives, and requirements.
Coordinate with internal teams, such as IT, operations, and training, to ensure smooth implementation and integration.
Conduct training sessions or workshops to educate employees on using the new digital tools.
Conduct post-implementation reviews to evaluate the effectiveness and impact of the digital tools.
Provide ongoing support and troubleshooting for users of the digital tools.
Achieve KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks.
Analyze data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.
Own implementation and delivery of Operational Excellence Framework including Visual Management System.
Utilize capacity management tools to rightly schedule resources to meet demand for operations.
Ensure the teams have all operational resources, for example but not limited to IT, Facility, Training, etc.
Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool on the new tools.
Create reporting both for client and Genpact management for Operations review.
Identify recurrent problems/issues in Operations and resolve.

Client Responsibilities

Showcase and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction.
Escalation tracking and resolution for client issues.
Be part of the client organization to drive improvement projects.
Own and hold periodic reviews with clients on Operational performance.

Genpact is an equal opportunities employer and welcomes applications from all qualified candidates.



  • Madrid, Madrid, España Genpact A tiempo completo

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. With 125,000+ people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Our purpose is the relentless pursuit of a world that works better for people. We serve and transform...


  • Madrid, Madrid, España Genpact A tiempo completo

    Job SummaryGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...


  • Madrid, Madrid, España Genpact A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Implementation Manager - Operational Excellence to join our team at Genpact. This role involves overseeing the successful implementation and integration of new digital tools or software within an organization, driving productivity improvements, and ensuring operational excellence.


  • Madrid, Madrid, España Genpact A tiempo completo

    Genpact, a global professional services and solutions firm, is seeking a highly skilled Digital Implementation Manager to join our team. As a key member of our organization, you will be responsible for overseeing the successful implementation and integration of new digital tools or software within our clients' organizations. This role requires a strong...


  • Madrid, Madrid, España Genpact A tiempo completo

    Genpact is a global professional services firm that delivers outcomes that shape the future. We are seeking a highly skilled Senior Manager Digital Implementation to lead our digital transformation efforts in Spain.This role involves working closely with stakeholders to implement and integrate new digital tools and software, ensuring seamless execution and...


  • Madrid, Madrid, España Genpact A tiempo completo

    Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Role: Operations Manager Digital Implementation ManagerLocation: Remote work in SpainJob...


  • Madrid, Madrid, España Indicia Worldwide A tiempo completo

    We are looking for a highly skilled Digital Project Manager to join our team at Indicia Worldwide. As a key member of our delivery team, you will be responsible for managing complex digital projects from scoping to delivery, ensuring that they are completed on time, within budget, and to the highest standard.The ideal candidate will have experience in...


  • Madrid, Madrid, España Genpact A tiempo completo

    Job OverviewGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our pursuit of a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise...


  • Madrid, Madrid, España Holcim EMEA Digital Center A tiempo completo

    About the Role We are seeking a highly skilled Digital Solutions Architect to join our team at Holcim EMEA Digital Center. As a key member of our organization, you will be responsible for driving the architecture and implementation of ServiceNow solutions, as well as integrating them with other systems. About You To succeed in this role, you should have a...


  • Madrid, Madrid, España Indicia Worldwide A tiempo completo

    We are looking for a highly skilled Digital Project Manager to join our team at Indicia Worldwide.As a Digital Project Manager, you will be responsible for managing complex digital projects that achieve business results within time and budget. This includes scoping, planning, and delivering digital implementations and migrations, as well as ensuring that...


  • Madrid, Madrid, España Plain Concepts A tiempo completo

    Job Title: HRIS Implementation ManagerWe are expanding our team and looking for an experienced HRIS Implementation Manager to lead the continuous evaluation and evolution of our HR Systems. This role requires strong experience working with different HRIS systems, including Factorial, Workable, and HR Ticketing System.You will be responsible for managing...


  • Madrid, Madrid, España Taptap Digital A tiempo completo

    Who we are:Taptap Digital is a leading European Ad Tech vendor, offering innovative omnichannel advertising solutions powered by location intelligence. Our proprietary technology platform enables brands and media agencies to discover new audiences and connect with them effectively.Our aim is to link physical and digital marketing on a global scale. We're a...


  • Madrid, Madrid, España Deel A tiempo completo

    Job DescriptionDeel is a global payroll and compliance market leader, and we're looking for a skilled Payroll Implementation Manager to join our team. As a Payroll Implementation Manager, you will be responsible for leading the successful implementation of clients on our global payroll system. This is a critical role that requires a deep understanding of...


  • Madrid, Madrid, España Genpact A tiempo completo

    Job SummaryGenpact is seeking a highly skilled Digital Transformation Manager to lead the implementation and integration of new digital tools and software within our organization. As a key member of our team, you will be responsible for overseeing the successful deployment of digital solutions, ensuring seamless integration with existing systems, and driving...

  • Digital Strategy Manager

    hace 3 semanas


    Madrid, Madrid, España Np Digital A tiempo completo

    About Our CompanyNP Digital is a Global Award-Winning Performance Marketing Agency. We deliver leading-edge experiences centered around paid and organic search, social, content, retargeting, performance display, feed management, and conversion rate optimization.About the OpportunityIn this role, you will handle the day-to-day management of SEO accounts as...


  • Madrid, Madrid, España Siemens Mobility A tiempo completo

    Company OverviewSiemens Mobility is a leading provider of innovative mobility solutions, and we are currently seeking an IT Implementation Specialist to join our team. This role will be instrumental in driving digital transformation within our organization.


  • Madrid, Madrid, España EIT Digital A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Ecosystem Lead. In this role, you will play a crucial part in driving innovation and education activities across our partner ecosystem.Your Key ResponsibilitiesChampion innovation partnerships by leading efforts to bring together innovators, businesses, and...


  • Madrid, Madrid, España Apply Digital A tiempo completo

    About Apply DigitalApply Digital is a global digital transformation partner for change agents. We leverage expertise in Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond to enable our clients to modernize their organizations and deliver meaningful impact to the...


  • Madrid, Madrid, España Grupo Digital A tiempo completo

    Job Title: Senior IBM Content Manager ConsultantAt Grupo Digital, we are seeking a highly experienced Senior Consultant in IBM Content Manager to join our team. The ideal candidate will have a minimum of 10 years of experience in IBM Content Manager and be fluent in English and Spanish.Key Responsibilities:• Modify configuration in production• Work...


  • Madrid, Madrid, España Osf Digital A tiempo completo

    At OSF Digital, we're passionate about helping businesses unlock their full potential through digital transformation.We're seeking a talented Digital Transformation Advisor to join our team and help our clients navigate the complexities of Marketing Cloud systems.As a Digital Transformation Advisor, you will be responsible for advising customers and...