Service Desk Specialist
hace 1 mes
At SD Worx, we're dedicated to turning HR into a value source for our clients and their employees. As a Service Desk Specialist, you'll be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care.
With offices across Europe and Mauritius, we bring people solutions to life, supporting the entire employee journey—from salary payments to attracting, rewarding, and developing talent.
Key Responsibilities:
- Provide first-line support to employees, managers, and Super Users via email, phone, and ticketing systems
- Help employees understand their salary specifications and other payroll-related questions
- Manage and distribute incoming requests in our case management system
- Resolve or escalate cases efficiently while ensuring prompt feedback to customers
- Administer user access permissions and handle internal communication tasks
- Maintain up-to-date customer account knowledge and contribute to team efficiency
- Participate actively in process improvements and team development initiatives
Requirements:
- Native Swedish speaker with at least B2 level English
- 1-2 years of customer service experience, ideally involving sensitive information
- Excellent communication skills in Swedish and English, both written and spoken
- Detail-oriented, responsible, and committed to delivering top-notch customer service
- Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)
What We Offer:
- Medical insurance fully covered by SD Worx
- Flexible pay package
- Transport, internet, and mobile allowances (details shared during the interview)
- Laptop and all necessary equipment provided
- 25 days of leave on a full-time basis
- Tailored learning opportunities with an individual development plan and professional training
- Career growth, whether you want to deepen your expertise or expand your skills across disciplines, SD Worx provides the room to grow
- A chance to be part of our innovative and expanding team in Málaga
- A dynamic, growing environment where your ideas help shape our evolving Nordic services
- Continuous learning in Nordic payroll and HR practices
We welcome applications from all qualified candidates, regardless of origin, nationality, gender, skin color, ethnic background, religion, age, disability, sexual orientation, or stage of life.
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