Professional Banking Support Specialist

hace 5 días


Barcelona, Barcelona, España NordsAbroad A tiempo completo

At NordsAbroad, we are seeking a skilled Professional Banking Support Specialist to join our dynamic team.

We offer an estimated salary of 42,000 USD per year based on industry standards and the location.

About the Role

This position involves serving as the first point of contact for clients of a leading bank, addressing their inquiries, technical complaints, and questions related to online banking and phone apps.

The ideal candidate will have excellent communication skills, be patient and empathetic when dealing with clients, and demonstrate a willingness to learn and adapt to new systems.

Responsibilities:

  • Handle client inquiries and provide end-to-end solutions for technical issues
  • Assist clients with queries about their cards, accounts, payment status, and fraud
  • Log all actions taken during client interactions accurately
  • Participate in the Fraud/Phishing service, maintaining strict security procedures
About Training and Development

We offer a comprehensive two-week training program covering all aspects of the role.

Our initial focus is on the technical helpdesk, followed by additional training for the Talk & Help Desk.

Why Join Us?

We pride ourselves on providing exceptional customer service in the banking sector.



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