IT Service Delivery Manager
hace 4 semanas
Job Summary
As an IT Service Delivery Manager at Sportserve, you will be responsible for ensuring the smooth operation of our business and IT services 24/7. This includes managing application availability, overseeing major incidents, and facilitating bridge calls with relevant teams. You will also be responsible for maintaining quality handling of Jira tickets and facilitating the PIR or Post Incident Review and writing the Incident Report. Additionally, you will engage leads and managers in driving continuous improvement on their teams and work closely with Application Support to quickly identify issues that need to be escalated to the development or technical teams.
Key Responsibilities
• Manage application availability and operations
• Oversee major incidents from detection to resolution
• Facilitate bridge calls with relevant teams during major incidents
• Maintain quality handling of Jira tickets
• Facilitate the PIR or Post Incident Review and write the Incident Report
• Engage leads and managers in driving continuous improvement on their teams
• Work closely with Application Support to quickly identify issues that need to be escalated to the development or technical teams
About Sportserve
Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. We are the driving force behind the world-renowned sports betting company and our flagship brand, Dafabet.
What We Offer
We offer office-based, hybrid, and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
Requirements
We are looking for a highly skilled and experienced IT Service Delivery Manager to join our team. If you have a passion for delivering exceptional customer service and a proven track record of managing IT services, we would love to hear from you.
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