Resource Planning Specialist

hace 4 semanas


Madrid, Madrid, España Philips Iberica Sau A tiempo completo

Job Title: Resource Planning Specialist

Description:

We are seeking a skilled Resource Planning Specialist to join our team at Philips Health Systems Customer Service in Spain. In this role, you will be responsible for creating short-, medium- to long-term planning and schedules for all operational service resources while making decisions to communicate and deliver service.

Your Role:

  • Make short and medium-long-term decisions to deliver service balancing conflicting demands and business obligations, and customer demands.
  • Create a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.
  • Receive, monitor, develop, and dispatch service orders for service engineers and resources.
  • Act as a single point of contact for exception and escalation of service orders for customers, and service engineers in a professional manner (analysis, registration, communication, and timely escalation).
  • Forecast, plan, analyze, and monitor service execution for the workforce and preventive maintenance.

You're the Right Fit If:

  • You are a recent graduate (within the two last years) with a university or FP degree in ADE, Administration, or similar.
  • You are proactive, communicative, optimistic, and you like to work in a team. You have a problem-solving mindset.
  • You speak fluent Spanish and you have at least a good level of English.
  • You can work with MS Office suite, and you have very good skills in Excel.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.



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