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Product Service Data Manager
hace 2 meses
About Us
Sonova is a leading provider of innovative hearing care solutions, dedicated to bringing sound to life for millions of people worldwide. Our mission is to create a world where everyone can enjoy life's unforgettable moments, free from the limitations of hearing loss.
Job Summary
We are seeking a highly skilled Product Service Data Manager to join our team in Alicante, Spain. As a key member of our service parts management team, you will be responsible for creating and setting up service parts in our ERP system, collaborating with service process managers to ensure accurate information entry.
Key Responsibilities
- Create and set up service parts in the ERP system, collaborating with service process managers to ensure accurate information entry.
- Coordinate the release of parts with service process managers and other departments to ensure timely and efficient releases.
- Liaise with master data teams to ensure on-time delivery of service parts for product validation and launch, minimizing potential delays.
- Develop and implement processes for the "End of Service" phase, including forecasting remaining service volumes and managing inventory changes.
- Provide guidance on replacement strategies after product changes or post-launch engineering projects, aligning with service forecasts.
- Continuously enhance service parts management practices, including lot sizes and packaging, and confirm local change requests; aim for process harmonization and standardization across R&D sites.
- Keep all relevant documentation current and accessible to support transparency and efficiency in service parts management.
- Develop and refine models to forecast service volumes, incorporating internal and external drivers, and collaborate with cross-functional teams.
Requirements
- Bachelor's degree or equivalent in a technical field, demonstrating a strong foundation in engineering or a related discipline.
- Strong technical understanding and ability to quickly grasp complex concepts related to service parts management.
- Interest in working with ERP systems like SAP, with a willingness to learn and adapt to new tools and technologies.
- Excellent communication skills, both written and oral, with the ability to convey complex topics to diverse audiences.
- Proven collaboration skills, capable of working effectively with teams across different departments and geographical locations.
- Strong interest in data analysis and the ability to derive actionable insights from data to drive process improvements.
- Detail-oriented and committed, with a proactive approach to managing tasks and responsibilities.
- Willingness to continuously learn and adapt to new challenges, demonstrating flexibility and resilience in a dynamic work environment.
