Technical Product Manager

hace 4 semanas

Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completo

About the Role

The Technical Product Manager will be part of the Global Customer Support organization and focused on the solutions that Roche Information Solutions (RIS) is developing for the Clinical and Patient Insights area.

This role serves as a subject matter expert for service requirements through all phases of the product life cycle, including the structuring of framework service concepts during product development.

The TPM represents GCS and the service and support community in all aspects of development, including product launch, implementation, and ongoing support.

This responsibility extends to co-management of key projects and project reporting and escalation of service concerns to the GCS Functional Lead and Department Leader.

Main Responsibilities

  • Drive business results and customer value
  • Be accountable as GCS Project Leader for the GCS deliverables in a new product development project and upgrades updates
  • Be accountable as the GCS Technical Product Manager for the entire RIS Clinical and Patient Insights Product Life Cycle from a support service perspective (E2E: from product development to on-market)
  • Be accountable as the Squad Lead for the delivery of the product squads towards the Clinical and Patient Insights Customer Areas' priorities
  • Contribute Prioritize the GCS Network's key objectives and ensure alignment thereof with the Customer Area's business strategy OKRs/Outcome based Planning
  • Contribute to a long-term vision of support training for the product with its Squads and resource request planning
  • Own service requirements and harmonize them across the RIS product portfolio in collaboration with the other GCS RIS networks/TPMs
  • Continuous monitoring of the support of the product line throughout the life cycle
  • Act as key interface for local affiliates, regions, the global service organization, and customers with respect to addressing and resolving their concerns regarding respective solutions/products

Requirements

  • Possesses excellent communication, organizational, and logical thinking skills
  • Communicates complex and unfamiliar ideas and solutions easily to internal and external customers with little or no technical knowledge
  • Ability to work independently on multiple tasks of broad scope with minimal guidance or supervision
  • Consistently implement and utilize effective Project Management principles across multiple complex projects and with cross-functional teams and mentors team members in adoption of product management principles and techniques
  • Demonstrates Roche cultural beliefs and mentors others in the actions necessary to demonstrate observable behaviors consistent with principal level responsibilities
  • Ability to lead international cross-functional projects to common objectives and communicate effectively with internal customers across functional areas and regions
  • Courteous and customer-oriented
  • Collaborates extensively with internal customers to provide total support solutions by interacting with regional and affiliates and by taking into account business needs and challenges, as well as affiliate needs
  • Flexibility to work customer business hours, if required, including evenings and weekends
  • Fluent in English

About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.

Working together, we've become one of the world's leading research-focused healthcare groups.

Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.

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