Global Operations Strategist

hace 2 semanas


Madrid, Madrid, España IKONO A tiempo completo
IKONO Operations Director Job Description

IKONO is an immersive experience that combines art, play, and the unexpected in unique, eclectic worlds.

As our Operations Director, you will spearhead business origination through on-site ticket sales and B2B sales channels, overseeing all aspects of global operations.

Main Responsibilities:

  • Budget and P&L management: Own the budgets and P&L for all venues, ensuring every euro works hard to hit financial goals and keep the business thriving.
  • B2B sales and revenue growth: Power up B2B sales by crafting winning revenue strategies, fine-tuning pricing, and leading teams to drive growth and build strong customer relationships.
  • On-site sales: Shape on-site sales success by creating irresistible entry experiences, optimizing ticketing flow, and equipping teams with the skills to convert visitors into fans.
  • Outstanding customer experience: Deliver unforgettable customer moments by setting top-notch standards, keeping venues fresh and inviting, and making every visit feel legendary.
  • Employee satisfaction: Boost employee engagement by setting clear goals, fostering a high-energy culture, and uniting teams across borders to live our values daily.
  • Cross-functional collaboration: Partner up across teams to align financial forecasts, supercharge sales and marketing efforts, and build a talent strategy that fuels IKONO's mission.

Requirements:

  • 8+ years of experience in the retail, hospitality, restaurant, or entertainment industries, with a strong track record in driving success.
  • 3+ years of regional operations experience, reporting directly to a COO or CEO, and leading teams to execute at a high level.
  • Proven leadership in managing 10+ spaces and taking the lead in opening new locations, growing and scaling operations effectively.
  • Hands-on experience in business growth, from workforce planning to systems and logistics, ensuring every strategy turns into action.
  • Fluency in English (bilingual or native proficiency) is essential to effectively manage our international, multicultural teams and lead communication across the company; proficiency in additional European languages is a bonus.

What to Expect:

An initial interview with our Recruitment team, a technical interview with our C-Level, and a final round with our CEO.

At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.



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