Global Operations Strategist
hace 2 semanas
IKONO is an immersive experience that combines art, play, and the unexpected in unique, eclectic worlds.
As our Operations Director, you will spearhead business origination through on-site ticket sales and B2B sales channels, overseeing all aspects of global operations.
Main Responsibilities:
- Budget and P&L management: Own the budgets and P&L for all venues, ensuring every euro works hard to hit financial goals and keep the business thriving.
- B2B sales and revenue growth: Power up B2B sales by crafting winning revenue strategies, fine-tuning pricing, and leading teams to drive growth and build strong customer relationships.
- On-site sales: Shape on-site sales success by creating irresistible entry experiences, optimizing ticketing flow, and equipping teams with the skills to convert visitors into fans.
- Outstanding customer experience: Deliver unforgettable customer moments by setting top-notch standards, keeping venues fresh and inviting, and making every visit feel legendary.
- Employee satisfaction: Boost employee engagement by setting clear goals, fostering a high-energy culture, and uniting teams across borders to live our values daily.
- Cross-functional collaboration: Partner up across teams to align financial forecasts, supercharge sales and marketing efforts, and build a talent strategy that fuels IKONO's mission.
Requirements:
- 8+ years of experience in the retail, hospitality, restaurant, or entertainment industries, with a strong track record in driving success.
- 3+ years of regional operations experience, reporting directly to a COO or CEO, and leading teams to execute at a high level.
- Proven leadership in managing 10+ spaces and taking the lead in opening new locations, growing and scaling operations effectively.
- Hands-on experience in business growth, from workforce planning to systems and logistics, ensuring every strategy turns into action.
- Fluency in English (bilingual or native proficiency) is essential to effectively manage our international, multicultural teams and lead communication across the company; proficiency in additional European languages is a bonus.
What to Expect:
An initial interview with our Recruitment team, a technical interview with our C-Level, and a final round with our CEO.
At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.
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