Empleos actuales relacionados con Quality Assurance Specialist - El Prat de Llobregat, Barcelona - DOW JONES
-
Quality Assurance Specialist
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoQuality Assurance SpecialistThe Dow Jones Quality Assurance Specialist plays a vital role in ensuring exceptional customer service experiences. As a key member of our team, you will be responsible for evaluating and reviewing the quality of agent contact responses to ensure acceptable service standards are met.Key Responsibilities:Evaluate and review the...
-
Quality Assurance Specialist
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Dow Jones. The successful candidate will be responsible for evaluating and reviewing the quality of agent contact responses to ensure acceptable service standards are met.Key ResponsibilitiesEvaluate and review the quality of agent contact responses to ensure acceptable service...
-
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoGiesecke+Devrient, a global leader in security technologies, seeks an experienced Quality Assurance Specialist to join their team in Barcelona. This exciting opportunity offers the chance to work with cutting-edge technology and contribute to the company's mission of delivering secure solutions.About Giesecke+DevrientGiesecke+Devrient is a dynamic and...
-
Software Quality Assurance Specialist
hace 3 días
El Prat de Llobregat, Barcelona, España MioDottore A tiempo completoOverview At MioDottore, we're passionate about creating a healthcare experience that's more human. We're not just building software, we're building relationships and trust with our users. As a Software Quality Assurance Specialist, you'll play a critical role in ensuring the quality of our products and services. About Us MioDottore is a leader in the...
-
Quality Assurance Specialist
hace 7 días
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoAt Dow Jones, we're committed to delivering exceptional customer experiences.The Dow Jones Customer Service team is responsible for providing top-notch service to our customers, and we're seeking a Quality Assurance Analyst to help us achieve this goal.As a Quality Assurance Analyst, you will be responsible for evaluating and reviewing the quality of agent...
-
Customer Experience Quality Assurance Specialist
hace 4 horas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoRole OverviewThis position plays a vital role in ensuring the highest level of customer satisfaction by delivering exceptional quality assurance for our customers.We are seeking an experienced Quality Assurance Analyst to join our team in Barcelona, Spain. This individual will be responsible for evaluating and reviewing the quality of agent contact responses...
-
Serial Quality Assurance Specialist
hace 6 días
Santa Perpètua de Mogoda, Barcelona, España Alstom A tiempo completoAbout the RoleWe are seeking a Serial Quality Assurance Specialist to join our team in Santa Perpetua de Mogoda (Barcelona). As a key member of our quality assurance team, you will play a vital role in ensuring the highest standards of quality in our supply chain.
-
QA Engineer
hace 4 semanas
El Prat de Llobregat, Barcelona, España MioDottore A tiempo completoCompany OverviewMioDottore is a leading healthcare technology company that empowers patients and doctors alike. With a strong presence in 13 countries, we've built a platform that makes healthcare more human. Our team is passionate about spreading quality culture and ensuring a trouble-free experience for our users.Job DescriptionWe're seeking a talented...
-
Customer Service Quality Assurance Expert
hace 4 días
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoCompany OverviewDow Jones, a leading provider of news and business information, is committed to delivering exceptional customer experiences. Our team has the privilege of helping customers access trusted news and business information.Job SummaryWe are seeking an experienced Customer Service Quality Assurance Expert to join our team in Barcelona, Spain. This...
-
Quality Assurance Specialist
hace 4 semanas
Esplugues de Llobregat, Barcelona, España Carrier A tiempo completoJob SummaryWe are seeking a seasoned Quality Assurance Specialist to join our team at Carrier. As a key member of our Supplier Quality & Development team, you will be responsible for managing supplier quality issues, monitoring and escalating processes, and supporting internal MRB processes.Key ResponsibilitiesManage supplier quality issues through...
-
Quality Assurance Specialist Spain
hace 4 semanas
Cornellà de Llobregat, Barcelona, España ES16 Alcon Healthcare S.A. Company A tiempo completoAt ES16 Alcon Healthcare S.A. Company, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact...
-
Supply Chain Quality Assurance Specialist
hace 6 días
Esplugues de Llobregat, Barcelona, España Carrier A tiempo completoOverviewCarrier, a leading provider of heating, ventilation, and air conditioning (HVAC) solutions, is seeking an experienced Supply Chain Quality Assurance Specialist to join its team. This role will play a crucial part in ensuring the quality of products provided by suppliers.About the JobThe successful candidate will be responsible for managing supplier...
-
Logistics Quality Assurance Specialist
hace 6 días
Santa Perpètua de Mogoda, Barcelona, España Alstom A tiempo completoCompany Overview:Alstom is a global leader in the rail industry, offering a diverse portfolio of products and services. Our mission is to provide innovative transportation solutions that improve people's lives.About the Role:We are seeking a highly skilled Logistics Quality Assurance Specialist to join our team in Barcelona. As a key member of our logistics...
-
Content Quality Specialist
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoJob Description:Content Quality SpecialistDow Jones is seeking a Content Quality Specialist to join our Due Diligence team. The successful candidate will be responsible for reviewing, proofreading, and editing bespoke reports to ensure they meet client specifications.The Content Quality Specialist will collaborate with Due Diligence Research Editors, who are...
-
Supplier Quality Assurance Specialist
hace 1 mes
El Prat de Llobregat, Barcelona, España Giesecke+Devrient A tiempo completoJob Title: Supplier Quality EngineerAbout the Role:Giesecke+Devrient is a global company that offers security technologies in the physical and digital world. We are looking for a Supplier Quality Engineer to join our team in Barcelona.Main Responsibilities:Conduct onsite inspection activities to ensure products meet specifications and company...
-
Content Quality Specialist
hace 4 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoJob Description:We are seeking a Content Quality Specialist to join our Due Diligence team at Dow Jones. As a Content Quality Specialist, you will be responsible for reviewing and verifying complex information from various sources, ensuring that our reports meet the highest standards of quality, accuracy, and timeliness.Key Responsibilities:Review and verify...
-
Automation Quality Assurance Specialist
hace 4 semanas
El Prat de Llobregat, Barcelona, España TÜV Rheinland A tiempo completoJob DescriptionDevelop and maintain automated test cases to ensure software quality.Analyze and document test results to identify areas for improvement.Collaborate with the development team to optimize software quality and implement test automation strategies.Analyze and document test outcomes in partnership with business units.Lead defect identification and...
-
Quality Assurance Specialist Spain
hace 2 semanas
Cornellà de Llobregat, Barcelona, España ES16 Alcon Healthcare S.A. Company A tiempo completoAbout the Role:As a QA Responsible Spain at ES16 Alcon Healthcare S.A. Company, you will be responsible for executing quality-related activities at the Alcon Spain commercial affiliate, ensuring compliance with applicable regulatory standards and global requirements. This role has accountability for developing and executing strategies for the Quality...
-
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoAt Dow Jones, we are committed to delivering exceptional customer experiences through our Customer Service team. As a Quality Assurance Analyst, you will play a vital role in ensuring that our agents provide the highest level of service to our customers.We are seeking a highly skilled and analytical individual to join our team in Barcelona, Spain. The...
-
Customer Experience Excellence Specialist
hace 3 semanas
El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoQuality Assurance and Quality Improvement Specialist At Dow Jones, we strive to provide exceptional customer experiences that exceed our customers\' expectations. As a Quality Assurance and Quality Improvement Specialist, you will play a critical role in ensuring that our customer service team delivers high-quality interactions that meet our rigorous...
Quality Assurance Specialist
hace 1 mes
About the Role
The Dow Jones Quality Assurance Analyst plays a critical role in ensuring exceptional customer service experiences. As a key member of our team, you will be responsible for evaluating and reviewing the quality of agent contact responses to ensure that our service standards are met.
Key Responsibilities
- Evaluate and review the quality of agent contact responses to ensure acceptable service standards are met
- Deliver monthly statistical and error reporting to share knowledge with the management team
- Develop contact calibration approaches that foster alignment with stakeholder auditors
- Create, assign, and report errors and coaching opportunities to enable improvement in overall agent performance
- Handle and track ad hoc requests and additional assignments as required
- Educate all new Customer Service personnel on the Quality Assurance Program globally
Requirements
- At least one year of experience performing a Quality Analyst role in a similar environment or equivalent quality assurance activities in a customer-facing role
- Strong MS Office skills, particularly Excel
- Skillset with Google Suite of Products
- Strong analytical capabilities
- Strong business writing skills
- Willingness to travel, with regular visits to each contact center
- Recognition that operational roles involve some element of weekend oversight and unscheduled incident and crisis management
Qualifications
- Strong analytical capabilities and communication skills with practical experience using MS Office, particularly Excel
- Skillset with Google Suite of Products
- Strong business writing skills
- Strong soft/people skills for effective collaboration with colleagues and teams across business lines
Preferred Qualifications
- Experience in coaching and developing team members
- Excellent presentation and knowledge transfer skills
Desired Qualifications
- Previous experience with data analytics
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
